CUSTOM ORDERED FURNITURE

RETURN POLICY
Furniture orders placed online are ordered especially for you and may not be cancelled. We do not accept returns on these items.

CANCELLATIONS
Custom furniture orders may not be canceled. When you submit your order online, it is instantly entered into our database, your order confirmation email is sent, and your payment is verified by our system. A sample of your fabric as well as the details of your order will be mailed to you the next business day. To speak with our Customer Care team to inquire about your order, please call us at 508-228-1908 or email us at info@nantucketlooms.com. We are available to assist you Monday through Friday from 9 am to 5:30 pm (EST).

PRODUCTION & SHIPPING
Because every order is custom and made especially for you, production and shipping can take up to 4-7 weeks.

INSPECTION UPON DELIVERY
Once furniture is delivered, inspect for any damages. Damages must be taken up with the delivery driver.

SALE EXCLUSIONS
All furniture is excluded from sales and discount codes.

RUGS

CANCELLATIONS
Rug orders can be canceled within 12 hours of placing the order. After 12 hours, you submit your order online, it is instantly entered into our database and your payment is verified by our system.

RETURN POLICY
Rugs returned due to buyer's remorse will receive a 15% restocking fee. If Rug is damaged, a full refund for cost of merchandise will be issued.

SALE EXCLUSIONS
All rugs are excluded from sales and discount codes.

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