When can I expect my order to ship ?
For UPS® Ground shipping, most in-stock items ship within 2 business days of ordering. We are located 30 miles out to sea, so please account for occasional weather delays due to cancelled boats and planes. Transit times may vary. Expedited orders of in-stock items typically ship within 24 hours.
Can I add something, remove something, or change something on my order ?
We want you to be satisfied with your order. We would be happy to help modify your order if your order has not yet shipped. Please contact us at email@example.com or 1-508-228-1908 for assistance. If your order has already shipped, please place a new order for the additional item, or you may return the original item(s).
How much does shipping cost ?
Click here to view our shipping information.
Does Nantucket Looms ship internationally ?
Yes. We are happy to send your order to wherever you need. International shipping prices apply and vary per destination. Please contact us on 508-228- 1908 or firstname.lastname@example.org
for an international shipping quote.
Do you ship to P.O. boxes ?
We use UPS and do not ship to P.O. boxes.
What if an item is backordered ?
You will be notified at the time of checkout if an item is backordered, with the approximate arrival date. Please note that we will ship available items to you right away, and backordered items when they arrive. There is no additional charge for shipping. Occasionally we experience unexpected stock-outs, at which time we will notify you.
What is your return policy ?
At Nantucket Looms, we take pride in the quality of our merchandise. We’re confident that the quality of our merchandise will meet, if not exceed, your expectations. If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of product. Please note that return shipping charges are non-refundable, unless the item received is incorrect or damaged. Returns are refunded in the original payment form, minus shipping and handling.
How do I return something ?
Please return to: Nantucket Looms 51 Main Street Nantucket, MA 02554. Please include original packaging and receipt.
How do I exchange something ?
For faster service, place a new order for the item you wish to exchange for and return the original item(s). We generally process returns within 10 business days of receiving it.
How do gift cards work ?
Gift Cards are valid for purchases in our store at 51 Main Street, Nantucket only. They are not valid for online purchases. eGift Cards are valid for purchases at nantucketlooms.com only. They are not valid for in-store purchases. Gift Cards and eGift Cards are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law. They have no expiration date.
How do I place a custom order for a handwoven product ?
We take great pride in being able to customize our handwoven products for our customers. Please contact our weaving department to speak with one of our handweavers regarding your color and design options. 508-228-1908 ext. 3 or email email@example.com
Can do I care for my handwoven product ?
We suggest dry cleaning most of our handwoven products. The baby blankets can be washed and dried. Our cotton and linen placemats should be cold water washed, line dried.
Where do the fibers used in the handwoven products come from ?
Our cotton is sourced from the U.S.; Our mohair comes from the Angora Goat in South Africa; Our cashmere comes from the Kashmir goat found in the mountainous terrain of Asia; Alpaca is from the camelid breed sourced in South America.
How long does it take to weave a throw ?
Each project is unique and can take from one to five days to complete.
What kind of products do you weave ?
We are most well known for our throw blankets woven from natural fibers including cotton, mohair, alpaca, silk, cashmere and merino wool. We also make scarves, ponchos, small area rugs, napkins and placemats. We also weave fabric yardage.
What is so special about Nantucket Looms handwoven products ?
Each product is made by one weaver, start to finish. They choose the colors, thread each fiber through the loom, weave and finish each product. You may watch the process in our video found on the weaving page of our website
Is the weaving studio open to the public ?
Yes. If you have made the effort to reach Nantucket, either by plane or ferry, we welcome you to our second floor weaving studio on Main Street, weekdays 10 a.m.- 5 p.m.