Satisfaction Guaranteed

Our Satisfaction Guarantee Return Policy:

At Nantucket Looms, we take pride in the quality of our merchandise.  We’re confident that the quality of our merchandise will meet, if not exceed, your expectations. 

If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund of the merchandise price within 30 days of receipt of product. Please note that return shipping charges are non-refundable, unless the item received is incorrect or damaged. In that case, we ask that you contact our Customer Care team prior to sending the item back, so that we can provide you with a return shipping label and expedite your replacement order.

To return an item for any other reason, please note your reason for return on the reverse of your packing slip and simply mail us the unused item and all its original packaging along with the receipt to the address below:

Nantucket Looms
51 Main Street
Nantucket, MA 02554

Please note that "final sale" items are not returnable or exchangeable except for manufacturing defect.  

Once your returned item is received and inspected, we will send you an email to notify you that we have received it.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you have any questions or concerns about our shipping and return policy, our Customer Care team will be happy to assist you.

Please feel free to contact us at , or call us at 508-228-1908. We are available to assist you Monday – Sunday, from 10am – 5pm EST